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Return Policy

EverythingButTheDog endeavors to satisfy every customer.  However we recognize that from time-to-time one of our items may arrive broken due to circumstances beyond the control of EverythingButTheDog or its customer.  Also, from time-to-time a customer may be dissatisfied with an item.  Bearing in mind that each of our products is made to order, we provide the following Return Policy:

1.      No item may be returned without a Return Authorization from EverythingButTheDog.

2.      EverythingButTheDog will refund the cost of an item authorized for return when the item is returned   within 30 days of purchase.  Customers returning items after 30 days will receive a store credit equal to the cost of the item.  All refunds are exclusive of any shipping charges.

3.      Exchanges must also be authorized by EverythingButTheDog prior to return, however there will be no additional shipping charges for the new item.

 

Please contact EverythingButTheDog to discuss any questions regarding a Return.

 

            Email  StoreManager@EverythingButTheDog.comor telephone us at: 713 468-4790

 

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